Store Policies

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

When you come to pickup the item, you must present a photo ID and the credit card you used to place the order. Name and card number must match what was used for the order.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one to three business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Please note that some items may be subject to additional shipping and handling charges because of size or weight. If applicable, these additional charges will be added during checkout.

We do not ship outside of the Continental U.S.

Payment Types

(Billing Terms and Conditions) In store and online we accept all major credit and debit cards. Visa, Mastercard, Discover, American Express, etc. In store we also offer special financing on some items. See Synchrony Financing page for current details or to sign up.

Return and Refund Policy

Martins Bike Shop will gladly accept your returns or exchanges on parts and accessories within 30 days of purchase, providing the original receipt is presented and the items are in their original package and in sellable condition. For parts and accessories ordered online the customer pays return shipping plus 5% restocking fee. You will need to print out the return authorization and include it with any returning items.
No refund on bike or fitness equipment purchases, special order items, or shipping charges. Labor fees, such as custom wheel builds or other services, are non-refundable.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.