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Store Policies

Service Workmanship Guarantee

At Martins Bike & Fitness we are committed to professional service. We give you a 60-day workmanship guarantee on all our bike and fitness tune-ups. Contact service manager for details.

Martins Price Match Guarantee

See The Same Item for Less? We'll match a competitor’s price. How it works, item must be: 1) In-stock and available at competitor’s store. 2) Exact same item. 3) Lower price must be verifiable. Some exceptions apply, contact store manager for details.

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

When you come to pickup the item, you must present a photo ID and the credit card you used to place the order. Name and card number must match what was used for the order.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or the item will be returned to stock (restocking fee apply*).

Shipping Options

Shipping options are available for most items. Orders typically ship within one to three business day of being placed. Due to our dealer agreements, some items may not be eligible for shipping and are only eligible for in-store pickup or local delivery.

Order a Giant or Liv bike from our website and have it delivered to your home. Order online and specify Standard Shipping. The bike will arrive tuned and 90% assembled. We provide a quick re-assembly guide, so you will be riding in no time! Bikes ship as "Large Item" and shipping costs are calculated in checkout.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $50$9.99Free
$50 to $99.99$11.99
$100 and up$14.99Free
Large ItemsCalculated In CheckoutFree

Please note that some items may be subject to additional shipping and handling charges because of size or weight. If applicable, these additional charges will be added during checkout.

We do not ship outside of the Continental U.S.

Specifying different ‘bill to’ and ‘ship to’ addresses, will delay your order.

Payment Types

(Billing Terms and Conditions) In store and online we accept all major credit and debit cards. Visa, Mastercard, Discover, American Express, etc. In store we also offer special financing on some items. See Synchrony Financing page for current details or to sign up.

Return and Refund Policy

Martins Bike & Fitness will gladly accept your returns or exchanges on parts and accessories within 30 days of purchase, providing the original receipt is presented and the items are in their original package and in sellable condition. For parts and accessories ordered online There is a $20 flat rate, plus 5% of item cost, restocking fee. (Example for item that was 100 plus 10 shipping, Martins would issue a $75 refund. $100-$100x5%-$20=$75). You will need to print out the return authorization and include it with any returning items.
No refund on bike or fitness equipment purchases, special order items, or shipping charges. Labor fees, such as custom wheel builds or other services, are non-refundable.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.